Refund policy

You may cancel your order for any reason. We dispatch most orders within 24 hours. Once the order is dispatched it can no longer be cancelled but we have a 60-day no quibble return policy, which means you have 60 days after receiving your item to request a return for any reason. 

If you require a replacement in a different size, it is best to purchase the replacement first, then notify us that you wish to exchange the original as it is the wrong size. We will provide a pre-paid package so that you will not pay the return postage and we will refund your first purchase as soon as the item is on its way back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. As a small business we cannot offer paid return postage at this time, so you will be responsible for the cost of return postage. All goods being returned for a refund should be posted using a trackable service, as we cannot refund any items not received back in re-saleable condition.

Damages and issues

This does not apply to any faulty or damaged item. If you receive a box damaged by the courrier, please photograph before opening, and then also take photos of any damaged items once opened. We will need this evidence to submit a claim from the courriers involved. Please advise us of damages or faults within 48 hours of delivery, preferably by email, including the images. We will offer you a choice of a replacement if available or will refund your purchase. If we need the item returned for evidence we will pay for the return postage.

To start a return or to notify us of a damaged or undelivered item you can contact us by:

email: corinna@equinalia.co.uk.

phone: 03330903270

or using the contact form

Returns will need to be sent to the following address:

45 Yateley Drive, Barton Seagrave, Kettering, Northants NN15 6BN 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or you will be given a reason if not approved. Once approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we approved your return, please contact us 

Exceptions / non-returnable items
Personalised items cannot be returned or cancelled after you have approved and authorised the designs as the finished item will then be made, however you may cancel the order any time before this.

We currently only ship to the UK so the European Union 14 day cooling off period does not apply. However our own return policy provides more rights to return or cancel an order than those provided by the cooling off period.