Shipping Policy

We offer free shipping within the UK for all orders over £20 in value. UK shipping for orders under £20 is charged at £3.00.

We aim to process and dispatch all orders received before 2pm Monday to Friday (except Bank Holidays) on the same day. However during very busy periods this may not always be possible. At such times orders will be processed as soon as possible with our goal being a maximum time of 24 hours between the order being paid for and dispatch.

Goods are shipped using Royal Mail Tracked 48 service however we may at times also use other similar services from other providers. The aim is that goods will be received within 2-3 days of dispatch however this is not a guaranteed service from Royal Mail. You will be able to track the process of your delivery online.

If you need goods in a hurry we also offer 24 Tracked delivery and a next day guaranteed if you need to guarantee delivery for the next day.

The overall time between placing your goods and receiving your order with standard delivery options should be about three-four days. If your order has not been received after this time please contact us at

Personalised items and other goods made a customers individual requirements will usually be shipped within 7 days of receiving the order and any associated information such as photographs from the person placing the order. During particularly busy times this time might be longer but you will be advised of this at the time of placing the order. 

We also deliver free to postcodes NN15 and NN16 for orders over £10. A £1.00 charge is made for deliveries under £10 in these areas.